Helpdesk
Integration Provider | Company | Contact | Ticket | User | Other |
---|---|---|---|---|---|
FreshDesk | ✅ | ✅ | |||
FreshService | ✅ | ||||
Front | ✅ | ✅ | ✅ | ||
Intercom | ✅ | ✅ | ✅ | Note | |
Re:amaze | ✅ | ||||
Zendesk Support | ✅ | ✅ | ✅ |
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Company: helpdesk-company
helpdesk-company
A company is an organization that is being tracked.
{
"address": {
"title": "Address",
"type": "object",
"description": "Primary address of the company",
"properties": {
"primary_city": {
"title": "Primary City",
"type": "string",
"description": "The city of the primary address."
},
"primary_country": {
"title": "Primary Country",
"type": "string",
"description": "The country of the primary address."
},
"primary_postal_code": {
"title": "Primary Postal Code",
"type": "string",
"description": "The postal or ZIP code of the primary address."
},
"primary_state": {
"title": "Primary State",
"type": "string",
"description": "The state or region of the primary address."
},
"primary_street_1": {
"title": "Primary Street 1",
"type": "string",
"description": "Line 1 of the street for the primary address."
},
"primary_street_2": {
"title": "Primary Street 2",
"type": "string",
"description": "Line 2 of the street for the primary address."
}
}
},
"name": {
"title": "Company Name",
"type": "string"
},
"description": {
"title": "Description",
"type": "string"
},
"industry": {
"title": "Industry",
"description": "The field or industry that the company operates within.",
"type": "string"
},
"number_of_employees": {
"title": "Number of Employees",
"type": "number"
},
"company_url": {
"title": "Company URL",
"type": "string",
"format": "uri",
}
}
{
"address":
{
"primary_city": "New York",
"primary_country": "USA",
"primary_postal_code": "10001",
"primary_state": "NY",
"primary_street_1": "123 Main Street",
"primary_street_2": "Apt 1"
},
"description": "A software development company specializing in AI applications.",
"industry": "Technology",
"name": "AI Solutions Inc.",
"number_of_employees": 50,
"company_url": "http://www.aisolutions.com"
}
Contact: helpdesk-contact
helpdesk-contact
A contact is an individual who is being tracked.
{
"address": {
"title": "Address",
"type": "object",
"description": "The primary address of the contact",
"properties": {
"primary_city": {
"title": "Primary City",
"type": "string",
"description": "The city of the primary address."
},
"primary_country": {
"title": "Primary Country",
"type": "string",
"description": "The country of the primary address."
},
"primary_postal_code": {
"title": "Primary Postal Code",
"type": "string",
"description": "The postal or ZIP code of the primary address."
},
"primary_state": {
"title": "Primary State",
"type": "string",
"description": "The state or region of the primary address."
},
"primary_street_1": {
"title": "Primary Street 1",
"type": "string",
"description": "Line 1 of the street for the primary address."
},
"primary_street_2": {
"title": "Primary Street 2",
"type": "string",
"description": "Line 2 of the street for the primary address."
}
}
},
"company": {
"title": "Company",
"type": "string"
},
"company_url": {
"title": "Company URL",
"type": "string",
"format": "uri",
},
"email_address": {
"format": "email",
"title": "Email Address",
"type": "string",
"description":"Primary email address of the contact"
},
"first_name": {
"title": "First Name",
"type": "string"
},
"last_name": {
"title": "Last Name",
"type": "string"
},
"title": {
"title": "Title",
"type": "string",
},
"phone_number": {
"title": "Phone Number",
"type": "string",
"description":"Primary phone number of the contact"
}
}
{
"first_name": "John",
"last_name": "Doe",
"title": "Manager",
"address":
{
"primary_street_1": "123 Main St",
"primary_city": "Anytown",
"primary_state": "NY",
"primary_postal_code": "12345",
"primary_country": "USA"
},
"email_address": "[email protected]",
"phone_number": "123-456-7890"
}
Ticket: helpdesk-ticket
helpdesk-ticket
A ticket is a note for the company to fix an issue.
{
"type": {
"title": "Type",
"type": "string",
"description": "The type of the ticket."
},
"subject": {
"title": "Subject",
"type": "string",
"description": "The subject of the ticket."
},
"description": {
"title": "Description",
"type": "string",
"description": "The description of the ticket."
},
"status": {
"enum": [
"OPEN",
"IN_PROGRESS",
"CLOSED",
],
"type": "string",
"description": "The status of the ticket."
},
"priority": {
"enum": [
"LOW",
"NORMAL",
"HIGH",
"URGENT"
],
"type": "string",
"description": "The priority of the ticket."
},
"assignees": {
"title": "Assignees",
"type": "array",
"items": {
"type": "object",
"properties": {
"user_id": {
"title": "User ID",
"type": "string",
"description": "The unique identifier for the user assigned to the ticket."
}
}
}
},
"due_date": {
"format": "date-time",
"title": "Due Date",
"type": "string"
},
"completed_date": {
"format": "date-time",
"title": "Completed Date",
"type": "string"
},
}
{
"type": "Bug Report",
"subject": "Login Page Not Loading",
"description": "Users are reporting that the login page fails to load, displaying a blank screen instead.",
"status": "IN_PROGRESS",
"priority": "HIGH",
"assignees": [
{
"user_id": "a6030fb0"
},
{
"user_id": "a6030fb1"
}
],
"due_date": "2024-02-28 10:15:00",
}
User: helpdesk-user
helpdesk-user
A user is a person with access to the helpdesk.
{
"first_name": {
"title": "First Name",
"type": "string"
},
"last_name": {
"title": "Last Name",
"type": "string"
},
"display_name": {
"title": "Display Name",
"type": "string"
},
"email": {
"title": "Email",
"type": "string",
"format": "email"
}
}
{
"first_name":"John",
"last_name":"Doe",
"display_name":"John Doe",
"email":"[email protected]"
}
Updated 6 months ago